Cancellation of Order before / after Dispatch

1. Any Product/s purchased from our website can be returned to Sunny Enterprises only if it is the same Product which was supplied by Sunny Enterprises & is in seal-pack condition. If your mind changes, the product cannot be cancelled / exchanged after payment is made to Sunny Enterprises.
2. We ensure proper packing with bubble plastic / thermocol packing. If customer receives physically damaged product than the customer has to provide Unboxing video (starting from the package received from courier) for replacement of the product. However, if the product is Manufacturing defect than Sunny Enterprises will replace the defective product, but the courier cost will have to be Borne by the customer. The product warranty as per manufacturer policy, will be covered directly from the respective service centres / respective manufacturer / company / importer / vendor. Sunny Enterprises is not responsible for warranty replacement beyond period of 10days after receipt of product/s. This varies from product to product & warranty period. The warranty details are mentioned in respective listing of each product.
3. User shall be entitled to cancel an order of any Product, booked on the Website, by placing a "Cancel Order" request option provided on the website before making payment.
4. There is no cancellation / exchange of order / product or refund of the amount after payment is made to Sunny Enterprises.
5. If Sunny Enterprises would not be able to Dispatch the product within 5 Working days and in near future & if customer asks for refund, Sunny Enterprises will provide refund of the full amount.
6. The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
7. We will accept the return of the products, provided such return is for products that are wrongly delivered, wrong product dispatched by us, incomplete package etc. Reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you are requested to send such products through any available courier services in your location.
8. The charges of return shipment are not refunded by us. The customer has to pay the charges from their side.
9. If the package is delivered by the courier / logistics partner, is opened by the customer & if he/she want to return the product, then we cannot replace the product nor refund will be given to the customer according to our policy.
10. Your ordered Digital key (Activation key via email) from our online portal, if any problem occurs during the activation then warranty will not be covered from our side. The warranty is from the respective manufacturer so you have to contact their respective service centres / vendors. In case cancellation of order of Digital key in that case, we do not provide refund to the customer.